Privacy Policy

Harutane · version 2026-07-14

This policy explains what personal data Harutane (operated by Glimmers Store Limited) collects, why, and your rights over it. It covers both creators who run a business on Harutane and customers who buy from a creator's shop.

The short version: we collect only what we need to run your account, process payments, and deliver orders. We don't sell your data. You can ask us to show you, correct, or delete it at any time by emailing hello@harutane.com.

Who we are

Harutane is a platform operated by Glimmers Store Limited ("we", "us"). We are the data controller for creator accounts and platform operations. For a creator's own shop customers, Harutane acts as a processor on the creator's behalf, and as merchant of record for the transaction.

What we collect

Creators: your name, email, country, the IP/brand details and characters you create, content you generate, your shop settings, and payout details (bank/Stripe Connect account) needed to pay you.
Customers of creator shops: name, email, delivery address (for physical products), the personalisation text you enter, and order history — collected to fulfil and deliver your order.
Payment data: card details are handled entirely by Stripe and Shopify — we never see or store full card numbers.
Usage data: basic logs (IP address, actions taken) used to run the service, prevent abuse, and fix problems.

How we use it

To create and run your account and generate the content you request.
To process orders, take payment, deliver products, and pay creators their share.
To send transactional emails (order confirmations, delivery, password resets, account notices).
To detect and prevent fraud and abuse, and to meet our legal and tax obligations.
To provide support and keep the service secure, authorised staff may access your account — including signing in to your workspace on your behalf. Each such access is recorded in an internal audit log.
Marketing emails are sent only where you have consented; you can opt out at any time.

Who we share it with

We share data only with the processors needed to run the service: Stripe (payments & creator payouts), Shopify (checkout & catalogue), Gelato (print-on-demand fulfilment), Resend (transactional email), and our hosting provider. Each processes data under its own agreement and only to provide its service. We do not sell personal data.

AI generation

Content you generate (characters, videos, artwork) is processed by our AI generation provider to produce your results. Reference images and prompts you upload are used only to create the content you asked for. See the Creator Agreement for ownership and licensing of generated content.

Connected social accounts

Creators can connect social accounts (TikTok, Facebook, Instagram) so Harutane can publish their content for them. When you connect one, we store an encrypted access token issued by that platform, plus the identifiers needed to post: the Facebook Page ID and name, the Instagram account ID and username, or the TikTok account name. We use these solely to publish the posts you approve and to read basic performance stats on those posts. We never see your social passwords, and we don't read your messages or contacts. Disconnecting the account in Settings deletes the stored tokens immediately. Full instructions are on our data deletion page.

How long we keep it

We keep account and order data for as long as your account is active and for a reasonable period afterwards to meet legal, tax and accounting requirements (typically up to 6 years for financial records). You can ask us to delete data sooner where we are not legally required to keep it.

Your rights

Depending on where you live (including under UK/EU GDPR), you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise any of these, email hello@harutane.com. We'll respond within the time the law allows. You also have the right to complain to your local data-protection authority (in the UK, the ICO).

International transfers

Some of our processors operate outside your country. Where data is transferred internationally, it is protected by appropriate safeguards (such as standard contractual clauses).

Cookies

We use essential cookies to keep you signed in and to run the service. We don't use advertising or cross-site tracking cookies.

Changes

We'll update this policy as the service evolves and post the new version here with a revised version date.

Questions about your data? Email hello@harutane.com. · Creator Agreement · Harutane
Harutane is a trading name of Glimmers Store Limited, company number 16017810, registered in England. Registered office: Swinford House, Albion Street, Brierley Hill DY5 3EE.